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Frequently asked questions

In this section you can find the answers to frequently asked questions. See if your question is listed here.

If you can’t find the answer to your question, send Zoover an email

 

 

Frequently cosulted

What is the average score based on?
A comprehensive explanation of how Zoover calculates the average score for an accommodation can be found here: Explained: the calculating of the average score.
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When will my review appear on the website?
After submitting your review it may take several hours before it becomes visible on the website. This has to do with the refreshing of data. Subsequently all reviews are screened in the order they arrive by our editorial team. If a review breaks the rules, it will be removed later.
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How can I remove my review?
It is not possible to remove a review yourself. Reviews will only be removed by Zoover when they are in conflict with the rules/terms and conditions.
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Why has my review been removed?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If the assessment does not meet the guidelines, it will be deleted. The rules for posting a review read here.

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Reviews

What is the average score based on?
A comprehensive explanation of how Zoover calculates the average score for an accommodation can be found here: Explained: the calculating of the average score.
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How do I add a review?
You can add a review by going to the www.zoover.com homepage and on the right-hand side in the block "Actions" selecting "Add Review". Then select what you want to add a review of and in which part of the world it is located.
It is also possible to add a review on the page of the relevant accommodation/destination/landmark/cruise ship. On the right-hand side you will again find the action-block with the option "Add Review".
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How do I change a review?
It is not possible to change or delete your review once it has been placed. At the foot of every page on Zoover.com is a link with the word "Contact". You can use this link to tell the editorial staff what you would like to change and they will happily do it for you.
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How do I remove a review?
It is not possible to remove a review yourself. Reviews are only removed by Zoover when they contravene the rules/terms and conditions or if there is suspicion of fraud.
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How do I contact a visitor who has placed a review?
When visitors add a review they can choose whether they want to make their email address visible. In this instance you can contact them by clicking on their name and sending them an email. If someone has chosen not to let their email address be visible then it is not possible to contact this person.
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When will my review appear on the website?
After submitting your review it may take several hours before it becomes visible on the website. This has to do with the refreshing of data. Subsequently all reviews are screened in the order they arrive by our editorial team. If a review breaks the rules, it will be removed later.
Is your question answered?
Why has my review been removed?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If the assessment does not meet the guidelines, it will be deleted. To read the guidelines go to rules for posting a review

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What are the guidelines for placing a review?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If a review does not meet the guidelines, it will be deleted. To read the guidelines go to rules for posting a review.

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How do I report a review which breaks the rules?
Below every review to the left is an exclamation mark. When you click this a window appears in which you can report to the editors at Zoover what is wrong with the review. Be sure to give a detailed explanation and add any relevant information which will lead to a quicker resolution of the problem.
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I have received an email from Zoover asking for confirmation of my holiday booking, what is the reason for this?

Zoover uses various methods to try and ensure that the information on the website is as reliable as possible. Sending our visitors a verification email is one of these. This is a standard procedure in our control process. It may be the case that you receive the verification email some time after placing your review. The reason for this may be that an investigation has been started retrospectively regarding the reliability of reviews placed by that particular accommodation.

To be certain that your review is a reliable one we have asked for your booking confirmation. This serves as evidence in our control process. Needless to say, all information received from you will be treated with highest confidentiality.

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How do I as owner reply to a review?
We have specially developed the Accommodation Owners Module for accommodation providers. This function enables you as the owner to respond to reviews and update the information about your accommodation. A new account can be created here. You can find more information about this specific function here.
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Accommodation

How do I change the accommodation details?
Go to the page with the relevant accommodation, then click the "info" tab. Via the orange "Edit" button, you can enter new data. Data entered will then be checked and processed by our editors.
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How do I remove an accommodation?
It is not possible to remove an accommodation. When you believe that an accommodation is no longer open and has completely stopped its activities, we would kindly ask you to send us as much information as possible to support this. Once research has verified that this accommodation is no longer active, we will show this by changing the title on the website. Closed accommodations remain visible on our website for 6 months after closure.
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How do I book a vacation or accommodation?
Zoover is an independent website giving visitors the opportunity to share their vacation experiences with each other. We do not offer or sell any vacations. In most cases we do mention tour operators who offer a particular accommodation. You can book your vacation by contacting these tour operators.
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Can I also add a private apartment or holiday home?

In keeping with the structure and clarity that we try to maintain at Zoover it is not always possible to add a private apartment or holiday home. Accommodations with one or more of the following attributes will not be added:

  • The proposed accommodation is part of a larger organisation/accommodation where you have to check in
  • The proposed accommodation is situated on the property of a larger organisation/accommodation
  • Guests staying at the proposed accommodation need to make use of the facilities of the larger organisation/accommodation
  • The proposed  accommodation does not have its own unique accommodation name
  • The proposed accommodation is for sale
  • The proposed accommodation is to rent with a minimum length of stay
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What can I do with my question about the vacation/accommodation that I have booked?
Each accommodation page has a tab "Question and Answer". Here visitors can get together to exchange their questions and answers. For questions related to your booking it is better to directly contact the tour operator handling your accommodation booking.
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How does sort by popularity work?

Zoover has several options for sorting accommodations. ‘Sort by popularity’ is set as the default option.

The popularity index has been specially designed to give a current and independent representation of accommodations on offer on Zoover which are popular amongst travellers like yourself.

You can find a more detailed explanation of the popularity index on this special page.

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Business

What does Zoover offer me as owner?
All the options Zoover can offer you as owner, are clearly shown at: www.zoover.com/business.
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How do I advertise on your website?

For advertising opportunities, you can contact our sales department at: Sales.

Mention:

  • Your contact details
  • Sort advertisement
  • On which site(s) you want to advertise
  • An accountmanager will contact you.

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    I am approached by Netstar to advertise on Zoover. Is this correct?

    Zoover works together with Netstar Online Media. When your accommodation meets certain criteria they can approach you with regard to advertising on Zoover. For more information, please contact Netstar Online Media directly via +31 20-2050243 or www.netstar.nl.

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    Why are there no tour operators next to the accommodation I want to book?
    If there is no tour operator is visible above the accommodation then none of our customers offer this accommodation.
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    Photos & Videos

    How do I add a photo or video to an accommodation or destination?
    To add a photo or video, you must first locate the accommodation or destination where you want to add it. Once there on the right side of the screen is a block with "Actions". In this block, you can then click; "add video" or "add photos". Then you can upload media. It may take some time before the video or picture becomes visible on the site.
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    Can I still add photos or videos after filling in my review?
    Yes, you can.
    Zoover gives the visitor the option, even without writing a review, to add a photo or video. To be able to add a photo or video, you must first find the accommodation or destination where you want to add it. Then on the right side of the screen then is a block with "actions". In this block, you can then click; "add video" or "add photos".
    Then you can upload the media.
    It may take some time before the video or picture becomes visible on the site.
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    Where can I find the photos and videos that have been added?
    The photos and/or videos you have added can be found at the relevant accommodation/destination/POI or cruise ship where you placed them.
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    What are the guidelines concerning photos?

    All photos must be:

    • family-friendly
    • relevant for other travellers relevant to the accommodation, attraction, country, region or place where the photos were added. They should be useful to other travellers (i.e. no selfies, portraits or group photos)
    • free of copyright, trademarks or other forms of legal ownership
    • not larger than 10Mb
    • in .GIF or .JPEG format
    • clear to see/ good to look at
    • contain no commercial messages or advertising

    Zoover and partners reserve the right to reuse photos

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    What are the guidelines concerning videos?
    A video should be:
  • family friendly
  • concern the appropriate accommodation or destination
  • free of copyright and of reasonable quality
  • In mpeg, mov, mpg, avi, wmv, 3gp, flv, mp4, asf
  • Not exceed 200MB

  • Zoover retains the right to reuse videos
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    Tips, Questions & Answers

    Where can I ask a question about an accommodation?
    On every accommodation page there is a tab "Question and Answer".
    Here visitors can exchange questions and answers with each other.
    For questions about the booking you should directly contact the tour operator with whom you booked this accommodation.
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    Where can I give tips about an accommodation or destination?
    On every accommodation page there is a tab "Tips".
    Here visitors can give useful tips about the accommodation or destination.
    Always take into account the rules that the tips must comply with.
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    Error

    I can't add my photos.
    When you add photos, it is important that these meet certain requirements.
    Perhaps the photo that you are trying to add is too large or has a different file format.
    A photo must be:
  • family friendly
  • concern the accommodation or the destination
  • be free of copyright
  • not exceed 5 MB
  • in .GIF or .JPG format
  • Zoover retains the right to reuse photos.
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    I can't add my review.
    Please check that all required fields have been filled in.
    If you can’t go to the next step there will be a red error message at the bottom of the screen.
    In some cases it is may be possible that our editors have blocked you due to (suspicion of) breaking the rules.
    In this event adding a review is no longer possible.

    Please contact our editorial team.

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    I can't register as owner.

    It is only possible to create one accommodation module per accommodation.
    When there is already an account registered for this accommodation this message appears in red at the bottom of the page.

    If you suspect fraud or violation of the rules, please contact our editorial team.

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