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Frequently asked questions

In this section you can find the answers to frequently asked questions. See if your question is listed here.

If you can’t find the answer to your question, send Zoover an email

 

 

Frequently cosulted

What is the average score based on?
A comprehensive explanation of how Zoover calculates the average score for an accommodation can be found here: Explained: the calculating of the average score.
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When will my review appear on the website?
After submitting your review it may take several hours before it becomes visible on the website. This has to do with the refreshing of data. Subsequently all reviews are screened in the order they arrive by our editorial team. If a review breaks the rules, it will be removed later.
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How can I remove my review?
It is not possible to remove a review yourself. Reviews will only be removed by Zoover when they are in conflict with the rules/terms and conditions.
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Why has my review been removed?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If the assessment does not meet the guidelines, it will be deleted. The rules for posting a review read here.

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How long does it take for a new accommodation to appear on the website?
Once you have requested a new accommodation it can take up to 3 weeks before it is added to our website. Requests are screened by our editorial team and they also search for any missing data, so that we can post the accommodation on the website with as much information as possible. This process takes time, but in the long run benefits the comprehensiveness of Zoover.com. The greater the number of details known, the easier it is for Zoover to add the accommodation.
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Reviews

What is the average score based on?
A comprehensive explanation of how Zoover calculates the average score for an accommodation can be found here: Explained: the calculating of the average score.
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How do I add a review?
You can add a review by going to the www.zoover.com homepage and on the right-hand side in the block "Actions" selecting "Add Review". Then select what you want to add a review of and in which part of the world it is located.
It is also possible to add a review on the page of the relevant accommodation/destination/landmark/cruise ship. On the right-hand side you will again find the action-block with the option "Add Review".
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How do I change a review?
It is not possible to change or delete your review once it has been placed. At the foot of every page on Zoover.com is a link with the word "Contact". You can use this link to tell the editorial staff what you would like to change and they will happily do it for you.
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How do I remove a review?
It is not possible to remove a review yourself. Reviews are only removed by Zoover when they contravene the rules/terms and conditions or if there is suspicion of fraud.
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How do I contact a visitor who has placed a review?
When visitors add a review they can choose whether they want to make their email address visible. In this instance you can contact them by clicking on their name and sending them an email. If someone has chosen not to let their email address be visible then it is not possible to contact this person.
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When will my review appear on the website?
After submitting your review it may take several hours before it becomes visible on the website. This has to do with the refreshing of data. Subsequently all reviews are screened in the order they arrive by our editorial team. If a review breaks the rules, it will be removed later.
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Why has my review been removed?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If the assessment does not meet the guidelines, it will be deleted. To read the guidelines go to rules for posting a review

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What are the guidelines for placing a review?

To keep our site independent, reliable and interesting to a broad audience, we have guidelines. All reviews are read by the editorial staff and checked against these guidelines. If a review does not meet the guidelines, it will be deleted. To read the guidelines go to rules for posting a review.

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How do I report a review which breaks the rules?
Below every review to the left is an exclamation mark. When you click this a window appears in which you can report to the editors at Zoover what is wrong with the review. Be sure to give a detailed explanation and add any relevant information which will lead to a quicker resolution of the problem.
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I have received an email from Zoover asking for confirmation of my holiday booking, what is the reason for this?

Zoover uses various methods to try and ensure that the information on the website is as reliable as possible. Sending our visitors a verification email is one of these. This is a standard procedure in our control process. It may be the case that you receive the verification email some time after placing your review. The reason for this may be that an investigation has been started retrospectively regarding the reliability of reviews placed by that particular accommodation.

To be certain that your review is a reliable one we have asked for your booking confirmation. This serves as evidence in our control process. Needless to say, all information received from you will be treated with highest confidentiality.

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How do I as owner reply to a review?
We have specially developed the Accommodation Owners Module for accommodation providers. This function enables you as the owner to respond to reviews and update the information about your accommodation. A new account can be created here. You can find more information about this specific function here.
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Accommodation

How do I add an accommodation?
You can add an accommodation by going to the homepage of www.zoover.com and on the right-hand side in the block "actions" selecting "Add accommodation".

Then select the location of the accommodation and give as much information as possible.

It is also possible to add an accommodation when you click on the page of the relevant destination. On the right-hand side you will again find the action-block with the option "Add accommodation".

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How do I change the accommodation details?
Go to the page with the relevant accommodation, then click the "info" tab. Via the orange "Edit" button, you can enter new data. Data entered will then be checked and processed by our editors.
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How do I remove an accommodation?
It is not possible to remove an accommodation. When you believe that an accommodation is no longer open and has completely stopped its activities, we would kindly ask you to send us as much information as possible to support this. Once research has verified that this accommodation is no longer active, we will show this by changing the title on the website. Closed accommodations remain visible on our website for 6 months after closure.
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How do I book a vacation or accommodation?
Zoover is an independent website giving visitors the opportunity to share their vacation experiences with each other. We do not offer or sell any vacations. In most cases we do mention tour operators who offer a particular accommodation. You can book your vacation by contacting these tour operators.
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Can I also add a private apartment or holiday home?

In keeping with the structure and clarity that we try to maintain at Zoover it is not always possible to add a private apartment or holiday home. Accommodations with one or more of the following attributes will not be added:

  • The proposed accommodation is part of a larger organisation/accommodation where you have to check in
  • The proposed accommodation is situated on the property of a larger organisation/accommodation
  • Guests staying at the proposed accommodation need to make use of the facilities of the larger organisation/accommodation
  • The proposed  accommodation does not have its own unique accommodation name
  • The proposed accommodation is for sale
  • The proposed accommodation is to rent with a minimum length of stay
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What can I do with my question about the vacation/accommodation that I have booked?
Each accommodation page has a tab "Question and Answer". Here visitors can get together to exchange their questions and answers. For questions related to your booking it is better to directly contact the tour operator handling your accommodation booking.
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How long does it take for a new accommodation to appear on the website?
Once you have requested a new accommodation it can take up to 3 weeks before it is added to our website. Requests are screened by our editorial team and they also search for any missing data, so that we can post the accommodation on the website with as much information as possible. This process takes time, but in the long run benefits the comprehensiveness of Zoover.com. The greater the number of details known, the easier it is for Zoover to add the accommodation.
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How does sort by popularity work?

Zoover has several options for sorting accommodations. ‘Sort by popularity’ is set as the default option.

The popularity index has been specially designed to give a current and independent representation of accommodations on offer on Zoover which are popular amongst travellers like yourself.

You can find a more detailed explanation of the popularity index on this special page.

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Business

What does Zoover offer me as owner?
All the options Zoover can offer you as owner, are clearly shown at: www.zoover.com/business.
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How do I advertise on your website?

For advertising opportunities, you can contact our sales department at: Sales.

Mention:

  • Your contact details
  • Sort advertisement
  • On which site(s) you want to advertise
  • An accountmanager will contact you.

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    Why are there no tour operators next to the accommodation I want to book?
    If there is no tour operator is visible above the accommodation then none of our customers offer this accommodation.
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    MyZoover

    What is MyZoover?
    MyZoover is the social network section of Zoover. Visitors can create their own profile on MyZoover. In that profile all their reviews, photos and videos they have posted on Zoover can be seen together in one place. MyZoover lets you see what kind of person has written a review, what his or her interests are and their travel past and future.
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    How do I create a MyZoover profile?

    Go to the homepage of MyZoover and click on the button “Become a member for FREE!"

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    How do I log in at MyZoover?
    You can login by clicking the home page MyZoover login block, by filling in your user name and password. For your user name, you can also use the primary email address you used to registered at MyZoover.
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    How do I change my MyZoover username?
    Make sure you are logged in on your MyZoover profile. Go through the "profile" tab to the heading "Account information" and "Change username". Don't forget to save the changes.
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    How do I change my password?
    Go below the tab 'Profile ' to the heading ' Account information '. Enter a new password and repeat the password in the block below. Make sure the box after 'Remember my user name and password ' is ticked and then click Save. Your password has now been changed.
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    How do I change my email address?
    Go below the tab 'Profile ' to the heading 'Account information ', then in the 'Edit Account' section change your email address then click ' save '. Your email address has now been changed.
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    Can I add an email address?
    Yes, you can. Go below the tab 'Profile ' to the heading 'Account information '. There you will find a section on 'Merge your contributions’. Here you can enter the e-mail address or e-mail addresses that you have used to post reviews on Zoover. You will then receive an email with a confirmation link at that address. When you click on that link the reviews will be linked to your MyZoover profile.
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    How do I request my MyZoover user name/password?
    You can login using both your username and your email address. If you have forgotten your password click on "forgot password". Then a new password will be automatically created and sent to you by email.
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    How do I remove my MyZoover profile?
    A pity that you no longer want to be member of MyZoover.
    Please note that deleted accounts cannot be recovered.
    Go under the tab 'Profile ' to the heading 'Account information '. There you will find a section "Delete Account". Tick the box in front of 'Yes, I want to remove my MyZoover account ' and click 'Delete'.
    Your account has now been deleted.
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    How is the travel score calculated?
    The travel score is the sum of the points you have collected on Zoover/MyZoover. The point scoring is as follows:
    -Placing a photo = 5 points
    -A video = 30 points
    -A review = 15 points
    The profile score depends on your profile status.
    If your profile status is 100%, then you get 100 points.
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    How do I change my profile photo?
    Go below the tab 'Profile' to the heading 'Profile photo'.
    Place a new profile photo or if you already have a profile photo, click on ' Edit profile picture '.
    Hold down the left mouse button while you drag over the picture. Everything inside the dotted line will appear on the profile photo. This makes it easy, for example, to select your face as profile photo!
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    How do I screen (parts of) my profile information?
    MyZoover has very extensive options enabling you to show or not to show certain information in your profile.
    Go below the tab 'Profile ' to the heading 'Privacy settings '. Here you can for several different types of information specify what you want to show and to whom.

    If you want for example, only to show your address details to your friends show, then you click on the MyZoover drop-down menu on the right side of the screen next to your address details. Now select 'Friends', click 'save ' and then only your MyZoover friends will be able to see your address details.

    Would you like to know how others see your profile? Then go under the tab 'Profile' to the heading 'Preview Profile'. You have 4 options here:
  • Only yourself: this lets you see your own profile when you are logged in. All information completed by you is visible here.
  • Friends: this shows you what your MyZoover friends get to see on your profile.
  • MyZoover members: this shows what members of MyZoover who are not your friends get to see on your profile.
  • Everyone: shows you what MyZoover non-members get to see of your profile.
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    How do I get reviews that I placed with a different email address into my profile?
    Go below the tab 'Profile' to the heading 'Account information'.
    There you will find a section 'Merge contributions’. Here you can fill in the email address or email addresses you used when posting reviews on Zoover. An email with a confirmation link will be sent to that address.
    When you click on that link the reviews will be linked to your MyZoover profile.
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    Photos & Videos

    How do I add a photo or video to an accommodation or destination?
    To add a photo or video, you must first locate the accommodation or destination where you want to add it. Once there on the right side of the screen is a block with "Actions". In this block, you can then click; "add video" or "add photos". Then you can upload media. It may take some time before the video or picture becomes visible on the site.
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    Can I still add photos or videos after filling in my review?
    Yes, you can.
    Zoover gives the visitor the option, even without writing a review, to add a photo or video. To be able to add a photo or video, you must first find the accommodation or destination where you want to add it. Then on the right side of the screen then is a block with "actions". In this block, you can then click; "add video" or "add photos".
    Then you can upload the media.
    It may take some time before the video or picture becomes visible on the site.
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    Where can I find the photos and videos that have been added?
    The photos and/or videos you have added can be found at the relevant accommodation/destination/POI or cruise ship where you placed them.
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    What are the guidelines concerning photos?

    All photos must be:

    • family-friendly
    • relevant for other travellers relevant to the accommodation, attraction, country, region or place where the photos were added. They should be useful to other travellers (i.e. no selfies, portraits or group photos)
    • free of copyright, trademarks or other forms of legal ownership
    • not larger than 10Mb
    • in .GIF or .JPEG format
    • clear to see/ good to look at
    • contain no commercial messages or advertising

    Zoover and partners reserve the right to reuse photos

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    What are the guidelines concerning videos?
    A video should be:
  • family friendly
  • concern the appropriate accommodation or destination
  • free of copyright and of reasonable quality
  • In mpeg, mov, mpg, avi, wmv, 3gp, flv, mp4, asf
  • Not exceed 200MB

  • Zoover retains the right to reuse videos
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    Tips, Questions & Answers

    Where can I ask a question about an accommodation?
    On every accommodation page there is a tab "Question and Answer".
    Here visitors can exchange questions and answers with each other.
    For questions about the booking you should directly contact the tour operator with whom you booked this accommodation.
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    Where can I give tips about an accommodation or destination?
    On every accommodation page there is a tab "Tips".
    Here visitors can give useful tips about the accommodation or destination.
    Always take into account the rules that the tips must comply with.
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    Error

    I can't add my photos.
    When you add photos, it is important that these meet certain requirements.
    Perhaps the photo that you are trying to add is too large or has a different file format.
    A photo must be:
  • family friendly
  • concern the accommodation or the destination
  • be free of copyright
  • not exceed 5 MB
  • in .GIF or .JPG format
  • Zoover retains the right to reuse photos.
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    I can't add my review.
    Please check that all required fields have been filled in.
    If you can’t go to the next step there will be a red error message at the bottom of the screen.
    In some cases it is may be possible that our editors have blocked you due to (suspicion of) breaking the rules.
    In this event adding a review is no longer possible.

    Please contact our editorial team.

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    I can't register as owner.

    It is only possible to create one accommodation module per accommodation.
    When there is already an account registered for this accommodation this message appears in red at the bottom of the page.

    If you suspect fraud or violation of the rules, please contact our editorial team.

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