Reviews Hotel Fairmont Empress *****

We had a problem with teenagers running around our floor, and the hotel accomodated this by moving us to a gorgeous room! The entire stay was wonderful

ELEGANT DEMEANOR THRUOUT THE HOTEL. WOULD RECOMMEND WITHOUT HESTATION AS A MEMORABLE EXPERIENCE. HELPFULL ASSISTANCE FROM ENTIRE STAFF, JUST MADE YOU FEEL GOOD.

HERB & MARGE ROSENTHAL

The property is beautiful and everyone working there was very friendly. I booked a room with a harbour view, and was told when I checked in that there were none available, so they put me in the "gold" level. This included use of the lounge where they had a fabulous complementary breakfast and also lovely snacks and a bar in the evening. I was very pleased with the property. I would absolutely stay there again.

The location and convenience of this hotel cannot be beat. We got a great deal a week or two before our stay and luckily enough, we got a room as it was fully booked the night we stayed. Afternoon tea was fabulous. However the non-smoking room we stayed in clearly had a smoker in it and the water temperature had a mind of its own. Small details like those made the hotel not meet my expectations. However if you are just staying a nght or two, I would still recommend it but ony if you are not paying full price. Otherwise, I would just stay at a B&B and then visit the Fairmont Empress for high tea and enjoy the view from that lovely room.

Got a great deal on this 5-star hotel on the internet and was very pleased. Read some negative comments initially about the old facility and small rooms which did not pan out. I paid about $55 (US) for an upgrade upon check-in for a premium (larger) king room with harbor view and it was worth every penny. Saw ferries come in and sea planes taking off from my window. Got terrific views of the legislative and Royal BC museum as well. The room and detailed amenities were excellent. The service staff was exceptional, including the concierge who recommended outstanding nearby restaurants and activities. The pool, fitness center, and locker rooms were recently remodeled and were terrific. Overall exceeded my expectations, and this will be my benchmark standard for a 5-star stay!

yes. however, they had difficulty to find my hotel reservation when i check in. it took about a half hour

I got a great price and the room was fabulous! The entire hotel is worth experiencing.

Everyone should stay here at least once and enjoy the old style ambience of the hotel and restaurants, the proximity to the local sites and the unique experience of high tea. I found nothing lacking in the hotel and it was reasonably priced.