From the overview and description of the hotel, I thought I would be staying in a 4 star hotel with lavish accommodations. Not the case. I'll start with the pros: good location, breakfast included. That was quick. The cons: some very unfriendly/unhelpful front desk staff (I felt like I was troubling them at times just asking for basic directions or recommendations), the room is lacking personality...just bland, bathroom heater didn't work, room temperature control didn't work, PPV on TV didn't work, was delivered 4 hand towels rather than 4 large bath towels as was asked for, charged for internet use. There are many other hotels in Prague that don't have these issues and are less expensive. Don't waste your time and money with this one.