I was at the dinner buffet, when one of the maids who was cleaning some tables, lost a knife off her dishes. It hit me on the heel and blood was flooding in my sandal. It took almost ten minutes before somebody came to clean it and put a plaster on it. The reason was: "We were too busy!"
I think when you are too busy to solve a problem for your guests which you caused yourself, you shouldn't start a hotel.
This was an accident, but also during the other days we stayed in this hotel, staff wasn't very friendly and helpful. I didn't feel like an appreciated guest in this hotel.