The hotel location in Venice cannot be surpassed. It is easily accessed and only 20 steps away from San Marco Square. The property has beautiful, spacious rooms and is extremely clean. The breakfast buffet featured a wonderful selection of hot items. However, our stay was not pleasant due to the rude attitude of the staff at the desk. They were very condescending and we got the impression that they wanted to be left alone. We requested a take away breakfast on the morning of our departure since our train left at 6 am and were handed a sack with some crackers and cookies. Not at all what I expected from such an expensive hotel.