We stayed here 4 nights and found the hotel to be clean and comfortable, but definitely not a 5-star hotel experience. There was a definite lack of customer service. When I pulled up in my car upon returning from day trips, the doorman was down the street smoking a cigarette and I would have to get out of the car and go to the front desk and ask for someone to park it. I asked for help with a train reservation and was told that they could not do that and directed me to the business center where the computer would not pull up a train schedule. Basically, there was no conceirge service.