When we arrived, it took maybe 20-25 minutes to even start the registration process. We checked the internet when we got to our room and it did not work. The exercise equipment was not good - loose foot rests on the eliptical machine and a treadmill that changed speeds without being programmed to do that. During the first night, we were awakened by a loud party at 3:30 AM. I called the front desk, and someone came up and yelled at them. A few minutes later, they were back at it! I called again with the same response.
I did express my disappointments after the first night, and noticed that my bill was reduced by about $40 when we checked out. The pool and housekeeping were above average.