I had two issues on arrival at 1:30pm. First, there were no more non-smoking rooms so they put me in smoking, and the second, when I got to the room the key did not work so I had to haul everything back down to the front desk. Turned out the room was not at all smokey as feared and we got the key to work. The hotel is actually very good and well-located for ease of transportation, tho it is about a 20 minute walk to the heart of Waikiki. I actually prefer to stay away from Waikiki as I go there on business. One note for your info, there is no bar open in the hotel after 8:30pm.